Last Updated: May 25, 2026
Welcome to Fintech Filings Pvt. Ltd. (“Fintech Filings”, “Company”, “we”, “our”, or “us”). This Refund & Cancellation Policy outlines the terms, conditions, and procedures governing service cancellations and refund requests for our professional financial, taxation, GSTN filing, and corporate compliance automation services.
As a professional fintech and corporate services platform, we invest significant resource allocation, technology bandwith, and professional advisor time into your filings immediately upon order confirmation. By purchasing our services, you agree to the terms listed below.
1. Cancellation Policy
Due to the time-sensitive and statutory nature of corporate compliance, accounting adjustments, and tax filing structures, cancellation rules apply based on the status of your order:
- Before Professional Allocation: You may request a cancellation within 2 hours of payment, provided our professional advisors, Chartered Accountants, or automated API engines have not yet initiated document processing or government portal verification.
- After Processing Initiated: Once documentation work, OCR extraction analysis, data entry, or government portal applications have begun, the service cannot be canceled, and no resource allocation costs can be recalled.
- Subscription Services: For recurring monthly compliance or monthly GST filing subscriptions, cancellation requests must be submitted at least 7 days before the next billing cycle (the 1st of every month) to prevent automatic renewal.
2. Refund Eligibility Guidelines
Fintech Filings processes refund evaluations on a case-by-case basis under strict operational metrics:
2.1 Situations Eligible for Full or Partial Refund
- Service Non-Performance: If the Company fails to deliver the promised service due to internal system outages or absolute operational oversight beyond reasonable technical constraints.
- Duplicate Payments: If our third-party payment gateway (Razorpay) captures double transactions for a single service request, the excess amount will be refunded entirely.
2.2 Situations Ineligible for Refunds
- User Negligence or Delay: No refunds are issued if a regulatory deadline is missed due to the user's delay in providing accurate documents, PAN data, GST logs, or OTP confirmations.
- Government Rejections: If a government body, the Income Tax Department, GSTN portal, or Registrar of Companies (MCA) rejects a filing due to inaccurate background information provided by the user.
- Government Portal Downtime: Delays caused by technical failures on national statutory portals do not warrant a refund.
- AI Interpretations: As stated in our primary policies, probabilistic automated reports or predictions do not qualify for a refund once processing executes.
3. Deductions and Processing Fees
When a refund is approved by our compliance board, the final disbursed amount will be subject to the following standard adjustments:
- Statutory Fees: Any government fees, DSC generation expenses, stamp duties, or filing challans already paid out to regulatory authorities are completely non-refundable.
- Gateway Fees: Standard online transaction processing charges levied by our payment gateways or banking intermediaries will be deducted from the total balance.
- Resource Costs: An operational fee reflecting the hours invested by corporate consultants or technology bandwidth utilized up to the point of cancellation will be assessed.
4. How to Request a Refund
To register a formal request, follow the structure below to coordinate directly with our compliance grievance infrastructure:
Important Submission Rule: Refund claims must be submitted in writing via your registered business email. Verbal requests over support chats or telephonic lines will not be treated as official entries.
Please send an email matching these parameters:
- Subject Line: Refund Request - [Your Business Invoice Number]
- Required Details: Your registered business name, transaction date, payment breakdown, and a clear, detailed reason explaining why the service parameters were unfulfilled.
5. Processing Timeline
Once approved by our financial audit desk, refunds are cleared systematically:
- Review Window: Our compliance team will audit the filing records and process a determination within 7 to 10 working days.
- Settlement Channel: Approved credit balances will be sent back through the original payment route (to the originating bank account, credit card, or BHIM UPI handle).
- Disbursal Speed: It can take an additional 5 to 7 banking days for your financial institution to reflect the balance on your statements.
6. Modifications to This Policy
Fintech Filings reserves the right to amend, adjust, or completely rewrite our Refund & Cancellation frameworks to stay aligned with Reserve Bank of India (RBI) payment gateway directives, corporate law updates, or technological changes. Continual site usage binds acceptance to these terms.
7. Contact Our Compliance Desk
For explicit questions regarding your payment files, disputed entries, or billing rules, please reach out to our office infrastructure:
- Company Name: Fintech Filings Pvt. Ltd.
- Email: info@fintechfilings.com
- Address: 1-1-727, 727/A/B 2nd Floor, Om Siva Sai Nilayam, Canara Bank Road, Gandhi Nagar Road, Hyderabad, Telangana
- Phone: +91 9121000852